Frequently Asked Questions

How long will my order take to arrive?

Delivery times depend on the item you purchase.

Most in-stock products are expected to arrive within approximately 5–7 business days.

Select made-to-order products are produced through our overseas manufacturing partners and have an estimated delivery timeframe of approximately 30–40 days.

Please review the individual product page for applicable delivery information.

Do you offer free shipping?

Yes. We offer free standard U.S. shipping on orders of $150 or more.

Applicable shipping charges for orders under $150 will be displayed at checkout.

Can I return my order?

Eligible merchandise may be returned within 14 days of delivery.

Items must be unworn, unused, unwashed, and returned in their original condition with all original tags attached.

Customers are responsible for return shipping costs unless the merchandise received was damaged, defective, or incorrect due to an error by LUMA PARK.

Is there a restocking fee?

Eligible returns of made-to-order or custom-produced items are subject to a 25% restocking fee.

This fee reflects costs associated with producing and processing merchandise specifically for customer orders.

The restocking fee does not apply to approved claims involving merchandise that arrived defective, damaged, or incorrect.

How long does a refund take?

Once your return arrives, it will be inspected by our team.

Approved refunds will be issued to the original payment method within 7 business days after inspection and approval.

Your bank or card issuer may require additional processing time before the refund appears in your account.

Can I exchange an item?

Yes. Eligible items may be exchanged within 14 days of delivery, subject to availability.

For made-to-order merchandise, replacement items may need to be newly produced. Once your return has been received and approved, please allow approximately 30–40 days for production and delivery of the replacement item.

What if my item arrives damaged or incorrect?

Please contact our Customer Care team as soon as possible and provide your order number along with clear photos of the item.

Once verified, we will work with you to provide an appropriate replacement, exchange, or refund.

Approved defective, damaged, or incorrect merchandise will not be subject to our standard restocking fee or customer-paid return shipping.

Can I return sale items?

Unless an item is specifically marked Final Sale, eligible sale merchandise follows our standard return policy.

Items marked Final Sale cannot be returned or exchanged except where required by law or when merchandise arrives damaged, defective, or incorrect.

Why do some items take 30–40 days?

A selection of LUMA PARK styles are made to order rather than held as large quantities of pre-produced inventory.

This allows us to offer a broader curated collection while producing selected pieces specifically in response to customer demand.

Because these items require production and international transportation, they have a longer estimated delivery timeframe.

Can I cancel a made-to-order item?

Please contact Customer Care as soon as possible after placing your order.

Once production has begun, made-to-order items may not be eligible for cancellation. We will confirm cancellation eligibility based on the production status of your order.